Refund policy

RETURN & REFUND POLICY

At VEXIARA, we want you to feel confident in every piece you choose. If something isn’t right with your order, we’re here to help.

Returns

We accept return requests within 14 days of delivery for eligible items.

To qualify for a return:

• Items must be unused, unworn, unwashed, and in their original condition
• All original tags must remain attached
• Items must be returned in their original packaging
• Any hygiene liners or protective seals must remain attached and intact, where applicable

Please contact us before sending any item back. Returns sent without prior authorization may not be accepted. Approved return instructions and the correct return address will be provided by our support team.

Non-returnable items include:

• Final sale items
• Gift cards
• Bodysuits, lingerie, intimate apparel, or other hygiene-sensitive items with removed or damaged hygiene liners or seals
• Items showing signs of wear, washing, alteration, misuse, or damage after delivery

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@wearvexiara.com.

Please include your order number and clear photos showing the item and the issue. If the issue is confirmed, we will provide an appropriate resolution and cover the applicable return shipping costs.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days. Additional processing time may be required by your bank or payment provider.

Original shipping fees are non-refundable unless the item arrived damaged, defective, or incorrect.

Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or style, please return the eligible item and place a new order after your return has been approved.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping service. VEXIARA is not responsible for return packages that are lost or damaged in transit.

Contact

For return requests or customer support:

Email:
support@wearvexiara.com

Business Address:
TRANNGU COMMERCE, LLC
2120 Carey Ave
Cheyenne, WY 82001
United States

Please do not send returns to the business address above unless specifically instructed by our support team.